Privacy Policy

Last Updated: January 30 2024

Durand Integrated Health Group (“Durand Health”) is committed to prioritizing the needs of patients. Durand Health recognizes the right to privacy as a principle of respect for patient autonomy, based on the individual’s right to control information related to their healthcare.

Patient privacy and a patient’s right to access their health records are protected by law under the Personal Health Information Protection Act (PHIPA).

The privacy of visitors to Durand Health, including patient family members and caregivers, is protected by the Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA also provides members of the general public with the right to request access to copies of Durand Health’s corporate records. 

Durand Health’s commitment to privacy and access to information, as set out in these statutes, requires all of its employees to comply with this policy and related policies concerning Personal Health Information (PHI). 



The purpose of this privacy policy (this “Privacy Policy”) is to inform uses of our Site of the following:

  1. The personal data we collect;
  2. Use of collected data; 
  3. Who has access to the data collected;
  4. The rights of Site users; and
  5. The Site’s cookie policy


This Privacy Policy applies in addition to the terms and conditions of our Site.



By using our Site, users agree that they consent to: 

  1. The conditions set out in this Privacy Policy; and
  2. The collection, use, and retention of the data listed in this Privacy Policy


Personal Data We Collect 

We only collect Personal Health Information (PHI) and other data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. 


Data Collected Automatically

When you visit and use our Site, we may automatically collect and store information. 


Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site: 

  1. First and last name;
  2. Date of birth;
  3. Email address;
  4. Phone number; 
  5. Address; and 
  6. Payment information 


This data may be collected using the following methods: 

  1. Creating an account
  2. Booking an appointment; and
  3. Subscribing to our newsletter


How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. 

We will not use your data beyond what we disclose in this Privacy Policy. 

The data we collect when the user performs certain functions may be used for the following purposes: 

  1. Provide you with health care and wellness services;
  2. Book and view appointments; and 
  3. Purchase products and services


Who We Share Personal Data With


We may disclose user data to any member of our organization who reasonably needs to access user data to achieve the purpose set out in this Privacy Policy. 


Other Disclosures

We will not sell or share your PHI with other third parties, except in the following cases: 

  1. If the law requires it; 
  2. If it is required for any legal proceeding; 
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company


If you follow hyperlinks from our Site to another site, please note that we are not responsible for, and have no control over, their privacy policies and procedures. 


How Long We Store PHI

We retain personal information only for as long as necessary to carry out the purposes discussed in this Privacy Policy or to meet our legal or business requirements. Personal health information that forms part of your medical record will be retained in accordance with provincial and territorial retention guidelines.

You will be notified if your data is kept for longer than this period. 


How We Protect Your PHI

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements, and a breach of this agreement would results in the employee’s termination. 

While we take all reasonable precautions to ensure that the user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical. 



We collect the personal data of children under 13 years of age.  We only collect the personal data of children under 13 years of age if they are clients, and with the express consent of their parents or guardians. This consent is collected as follows: 

  1. Verbal consent issued at time of PHI collection


How to Opt-Out of Data Collection, Use, or Disclosure

We provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

  1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “unsubscribe” on the bottom of any marketing email or updating your email preferences under “Your Account”


Cookie Policy 

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the users browsing habits. You can choose to be notified each time a cookie is transmitted. You can also disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. 



Analytics Policy 

Our websites utilize web analytics services such as Google Analytics to assist us in collecting and analyzing data concerning the areas visited on the websites (including popular pages, time spent, search terms, and other engagement metrics). This information aids us in assessing and enhancing the user experience and the functionality of our websites. To learn more about Google Analytics or to opt out of the storage and processing of your data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Google Analytics Opt-out Browser Add-on. Additionally, you can access further information regarding Google Analytics’ data privacy and security through the following links: Google Partner Sites Policy and Google Analytics Support.



This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the Effective Date at the top of this Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of all updates. If necessary, we may notify users by email of changes to this Privacy Policy. 


Contact Information (the “Site”) is owned and operated by Durand Integrated Health Group. If you have any questions, concerns, or complaints, Durand Health can be contacted at:

136 Young Street

Hamilton, ON,  L8N 1V6



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